Order Processing
Because our Strivide® gaskets are custom-made to order, please allow a production lead time of 3 to 5 business days before your order ships. Transit time is additional and depends on the shipping method selected at checkout.
Shipping Methods & Rates
- Free Shipping: 7–10 business days — no charge
- Expedited: 3–4 business days — $50
- Next-Day: next business day — $125
Returns
You have 30 days from the date you receive your item to request a return. All returns must be authorized in advance — contact us by phone or email for a Return Merchandise Authorization (RMA) number before sending anything back. Items returned without authorization may be rejected.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if any item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exchanges
The fastest way to get the item you want is to place a separate order for the new item and arrange a return or refund for the original item.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds are processed to your original payment method. We do not charge a restocking fee on eligible returns. Please note that processing time may vary depending on your financial institution.
Contact Us
If you have questions about shipping or returns, please contact us using the information below.
- Company Name: Restaurant Cooler Gaskets
- Phone: (800) 831-9686
- Email: support@restaurantcoolergaskets.com
- Mailing Address: 45545 242nd St, Madison, SD 57042, United States
Last Updated: July 2026